Is your service business hemorrhaging profits because of poor service management? Did you know that 58 per cent of clients never return to a company that lets them down? Delivering consistently excellent service is a business imperative but few companies know how. This free Introduction to Service Management course from ALISON introduces the learner to the important elements of service management.
Introduction to Service Management also looks at the dimensions of service, including intangibility and how best to serve customers to keep them coming back. This course will be of particular interest to learners working in service industries and those who want to learn more about customer relationship management.